cixd creative interaction design lab.

Consistency in Personalities of Conversational Agents

2017 - 2019

Along with the wide prevalence of human-like conversational agents such as Siri, Google, Alexa, and Bixby, designing personalities of such agents has become a key research interest. As agent personalities are crucial to determining how they perceive the agent, how satisfying the interaction is, and whether they wish to interact with it again, it is not surprising that building a consistent personality of a CA is receiving emphasis as a crucial part of designing a user-agent interaction. For an agent personality to be manifested consistently, those who design such personality should be able to deliver it concretely enough to those who write actual dialogs to enable a shared understanding of the intended personality. In light of this issue, this research aims to develop a design guide for consistent manifestation of agent personalities by exploring the ways to design and express them in order to be clearly communicated among various designers.