Hyeji Kim presented her paper titled "Understanding the Negative Aspects of User Experience in Human-likeness of Voice-based Conversational Agents" at DIS 2022 Virtual Conference. This work explored what influences the negative aspects of user experience in human-like Voice-based Conversational Agents (VCAs). This study discovered that the dialogues of the human-likeness outside of the expressed purpose of a VCA and expressions pretending to come from a human identity could lead to negative experiences with VCAs. Based on these findings, she discussed design directions for overcoming potential issues of human imitation.

cixd creative interaction design lab.

Hyeji presented a paper at DIS 2022